Shipping, returns and refund policy

SHIPPING POLICY
We ship worldwide with DHL Express or within Norway with Helt Hjem, or you can choose to pick up your order at our Concept Store in Frognerveien 4, in Oslo. 

NB! During busy sales periods, the delivery can take a few days longer. Thank you for understanding:)

Norway: 1-2 days
Europe: 1-2 days
Rest of world: 2-3 days

If you place your order by 13:00 (Oslo time), your order will be sent out the same day.

We ship “DTP” (Duty taxes paid) to most countries which means that all relevant import taxes and duties will be included in the final checkout-price.

ORDER TRACKING: 
Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while your purchase is on its way to you. You will receive an SMS / E-mail notification after your order has been dispatched, follow the link provided and choose from a range of options including:
– Rescheduling your delivery for a nominated day
– Placing your shipment on hold if you are away from home
– Arranging to collect your order from a DHL service point

RETURNS & EXCHANGES
We offer you 14 days return. The total amount of your purchase will be refunded.
Please note that all cost regarding shipping is non-refundable.

FOR DHL RETURNS:
If you wish to refund your item, please do the following easy steps:
1. Please make sure that the product is in the exact same condition as when received and that the tag is attached. If you are unsure whether your return will be accepted simply contact us with your enquiry.

2. Send us an email to webshop@ti-mo.no with your return request. Once it has been approved you will receive a return shipping-label by email.

3. Once the return has been approved, place it in the the original packaging or another solid option. 

FOR HELT HJEM RETURNS: 
We just started working with helthjem.no! Before we have a professional set-up for returns, simply book your return easily at helthjem.no and send it back to: Ti-Mo AS, Skovveien 11, 0257 Oslo, Norway. Thank you:)

SALES
The same rules apply during the sales period.

CONTACT US
Please do not hesitate to contact us at webshop@ti-mo.no 🙂
<3 byTiMo <3